Returns & exchange

From the receiving date of your items, you have 1 business day to notify us regarding a return, 3 business days to exchange your items or to make any alteration that you may need. Custom-produced pieces cannot be returned or exchanged. Promoted or discounted items are final sales and cannot be returned nor exchanged.

In case of return or exchange your items, please follow the below steps:

  • Contact us at support@walaakazem.com with your name, address, order number, and explanation of the reason for your return or exchange.
  • The items must still be tagged, unworn, and undamaged. We might ask you to share a photo if necessary.
  • After approval, we will contact you with instructions for the return.
  • You must enclose your return slip with the returned items.
  • You will be responsible for the shipping cost as well as the duties and taxes. the refund will take from 3 to 7 working days to the same card you purchase your   items with.
  • Purchases paid with vouchers or credit cards cannot be returned in the form of cash.

Shipping & Delivery

We process and ship all our orders 5 days a week, with the exception of Fridays & Saturdays and KSA public holidays.

At Walaa Kazem, we offer worldwide delivery. For both local and international shipping. Ups is our shipping partner. Your purchase will be shipped to you within 7 – 10 working days from the day we receive the payment. You can track your shipment by clicking on track your shipment from the home page footer and entering your tracking number.

if you need any further requirements, kindly contact us by sending an email to info@walaakazem.com, send us a message from the contact box or you contact us directly to our business WhatsApp during the weekdays from 9:00 to 5:00.

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